Patient Portal
Your care, right in your pocket
The MacArthur Gastroenterology patient portal, powered by IMS Care, lets you message our team, check results, manage appointments, and more, from your phone or computer.
Tap Open if you have the app, or Get to install it. First time? In the app, search for MacArthur Gastroenterology and ZIP code 94605. You only do this once.
Open Patient Portal Or use the portal in your browserIf the portal doesn't load, open it in Safari or Chrome.
Prefer your phone? Get IMS Care on the App Store or Google Play.
What you can do
Everything in one secure place
Sign in once and handle the everyday parts of your care without waiting on hold.
Message our team
Send a secure message to our office with questions about your care, and read our replies in the app.
See your results
View lab and test results once they are released to your portal.
Manage appointments
See your upcoming visits and request changes without calling.
Get reminders
Receive appointment reminders so nothing slips through the cracks.
Request refills
Ask for a prescription refill from your phone.
Complete forms ahead
Fill out intake forms before your visit and spend less time at check-in.
Telehealth visits
Join video visits when your care team schedules one.
Pay your bill
View statements and pay securely online.
Why patients use it
Less waiting. More clarity.
On your schedule
Check results or send a question whenever it suits you, not just during office hours.
Fewer phone calls
Handle refills, forms, and scheduling requests without waiting on hold.
All in one place
Your messages, results, and appointments live together in one secure account.
Private and secure
Your information is protected behind your own secure login.
Getting started
Set up in three steps
1. Get the IMS Care app
Download IMS Care free from the App Store or Google Play. No smartphone? The portal works in any web browser too.
2. Find our practice
Search for MacArthur Gastroenterology and ZIP code 94605. You only need to do this once.
3. Sign in
Sign in with the one-time code the app sends you. That is it, you are in.
Don’t have portal access yet? Ask our front desk at your next visit, or call (510) 562-7467 ext 1.
Questions
Portal FAQ
Do I have to use the app?
No. The app is the most convenient option on a phone, but the same portal works in any web browser on your computer, tablet, or phone.
Is my information private?
Yes. Your health information is only visible after you sign in to your own account.
I am having trouble signing in. What should I do?
Call our front desk at (510) 562-7467 ext 1 and we will help you get connected.
Can I use the portal for urgent problems?
No. Portal messages are not monitored around the clock. For urgent concerns, call our office. For a medical emergency, call 911.
Ready to get started?
Tap Open if you have the app, or Get to install it. First time? In the app, search for MacArthur Gastroenterology and ZIP code 94605. You only do this once.
Open Patient Portal Or use the portal in your browserIf the portal doesn't load, open it in Safari or Chrome.
Prefer your phone? Get IMS Care on the App Store or Google Play.